Huaibei News Network News In December 2019, the municipal market supervision bureau 12315 three-level network accepted a total of 1,034 consumer consultations, complaints, and reports, an increase of 38.79% over the same period last year.
According to reports, in December last year, the focus of complaints was on the quality of goods and services. Among them, 101 were complaints about commodities, accounting for 65.16% of the total number of complaints, an increase of 165.79% over the same period last year; 54 complaints about services, accounting for total 34.84% of the volume, an increase of 80% over the same period last year. 7 household electronics and electrical complaints were received this month, accounting for 6.93% of the total commodity complaints; 13 garment, footwear, and hat complaints were received this month, accounting for 12.87% of the total commodity complaints; this month, decoration and decoration materials were accepted 10 complaints, accounting for 9.9% of the total number of complaints in the category of goods; 11 complaints in the transportation category, which accounted for 10.89% of the total number of complaints in the category of goods; 54 complaints related to the service sector, which accounted for the total number of complaints, this month 34.84%.
At the same time, the Bureau accepted 75 complaints and reports from the National Bureau of the 12315 Internet platform, 3 complaints and reports from the mayor's hotline, and 2 complaints and reports from the political hotline. "In December last year, the handling rate of consumer complaints and reports reached 100%, which helped consumers recover direct economic losses of 297,700 yuan," said a person in charge of the 12315 Center.
■ Reporter Xu Zhiqin Correspondent Ma Lin